COVID-19 updates

Last updated: 21st April 2022

Face-to-face appointments

The Apple Tree Centre is offering both online and face to face appointments in line with our Covid risk reduction procedures (see below). 

We have a significant waiting list for face-to-face appointments so please be aware that it may be some time before we are able to offer face-to-face therapy to new referrals. 

We have the following risk-reduction measures in place for face-to-face appointments, and we are continually monitoring the situation in the light of government guidelines and public health information.

Apple Tree Centre Covid Risk-Reduction Information

Apple Tree Centre Covid Risk-Reduction Information  

We ask you to be considerate as we continue to work to protect both families and therapists from the ongoing risks from Covid-19.  Please don’t come in to the Centre if you have been advised to self isolate, if you have Covid-19 or if you are poorly with any flu or cold like symptoms.   Our policy is designed to reflect the NHS guidance which you can read here. Our usual cancellation policy still applies but we will continue to offer online appointments as an alternative.  

We ask all therapists, parents, and young people over 11 years of age to wear face coverings when moving around the building if they are able to.  Face coverings do not need to be worn in therapy rooms.  Our Therapists are all fully vaccinated and we are still asking our therapists to confirm regular negative lateral flow tests before any face to face sessions.

We ask parents if possible to drop off and pick up on time, stay local and have their mobile phone with them in case we need to contact them. If you need to use the waiting room please contact us to arrange this. There is hand sanitiser available in the waiting room.  Wherever possible, each therapist will work in the same room for the whole day.  Windows will be open in all rooms wherever possible and there will be a 25 minute gap in between sessions, during which rooms will be ventilated. Client appointments will be staggered between therapists to reduce crossover arrival and departure times.  

Clients are asked to bring their own drink bottles as we are not able to provide hot or cold drinks at this time. Individually wrapped biscuits are available in the waiting area.

On-line and Telephone Therapy Appointments

Wherever possible and therapeutically appropriate we are offering on-line sessions or telephone calls to children, young people and parents.

There are a lot of considerations in relation to offering online counselling and therapy, and this will involve some changes to our usual ways of working.  If you decide to use this service, you will be agreeing to some changes to our confidentiality arrangements:

  • We will use a video-conferencing service to provide the link. We are using ‘Google Meet’ which is part of our secure online data storage package. You do not need a Gmail account to use this service – therapists send a link via email and you can either open this in a browser window or download the Google Meet app before your appointment.  This is a secure and private meeting space.

  • Your therapist will use their own computer and may be in their own home. We ask therapists to ensure that their computers are encrypted and free from viruses, and that they are able to call you from a private room where your meeting cannot be overheard. If this is not possible, we will provide an alternative venue for them to use for your session.

  • You might also be in your own home, and will need to think about whether it’s possible for you to have as much privacy as you need for your appointment.

  • We have written a protocol for remote appointments with children and young people, and will ensure that all parents have a copy of this and are aware of the necessary arrangements before any online appointments are conducted.  We will also require you to complete and return a ‘Consent to Remote Working’ form.

  • All information about you will be stored digitally in password protected, cloud-based storage. See our Confidentiality and Record Keeping Policy for more details.

  • Your therapist will need to access your contact details from their home in order to set up the appointment.