Accessibility

Mobility

The Apple Tree Centre is housed in an old building with several sets of internal stairs. The main entrance is up one step on the path and another to the side door, which leads into our waiting room.

We have five therapy rooms; one of these is on the ground floor and can be accessed directly via the front door, which has two wide steps into the porch and a shallow step into the room.

Our other therapy rooms are accessed by one or two flights of stairs, which are fairly steep. Please let us know if you need your appointments to be on the ground floor and we will make sure we offer times when this room is available.

We have three toilets, all of which are available for use by people of any gender. One of these has additional space for people who need assistance, including young children.

The toilets are not directly accessible from the waiting room, but we are happy to let you access them on request. Unfortunately we do not have a ground floor toilet.

Neurodiversity and social communication

All of our therapists are trained and experienced in working with neurodiversity, and will work with you to make therapy as accessible as possible. We can’t offer home visits but are happy to offer most appointments online if that is helpful. Please let us know if you have any specific sensory needs that we can help accommodate.

We welcome service animals, including emotional support animals. In order to accommodate the sometimes conflicting needs of people using the Apple Tree Centre, we ask you to let us know in advance if you need to bring an animal to support you in appointments so that we can arrange for you to use our ground floor room and allow sufficient time to clean and air the room between appointments if this is needed.

Communication

We aim to make our communication as clear as possible. We can provide most written material in a variety of formats on request, so please let us know if you need large print, visual cues, etc.

We do not routinely work with interpreters as this can significantly impact the development of a therapeutic relationship, but you are welcome to bring an advocate or an interpreter to consultation and review appointments.

If you have any other access needs, please let us know. We will do our best to adapt and accommodate, and will be honest about any services or adjustments which we are not able to provide.